Take A Number seemed to work pretty well in the lab on Saturday, the first time I’ve used it where I think it needs to be used.
Students Served: 17
Average Wait Time (s): 120.1
Average Service Time (s) : 182.5
Average Total Time in System (s) : 302.5
So an average wait time of about two minutes, and I spoke with each group for three minutes on average.
I didn’t count the time when I was free and walking around speaking to each group, sometimes answering questions.
There are a couple of things that I’ll update.
Make Getting a New Ticket Easier
Currently, when the student has been served, they have to go back to the Blackboard link that started it as there is no way to request a new ticket from the “You are not in the queue” page. That’s pointless, so I’ll put the Take A Number button on that page too.
Update 3/26: Done on March 26th, 2019. ✅
The figures above assume that the first student served is serviced immediately, so their initial wait time is zero. I think this means I need a “I’m starting to serve people” button on the servicer page to get it to work.
Update 3/26: This one is harder. I’ll have to remember to click a button before I start talking to someone… needs more thought. ❓
I’ll revisit the Undone pieces and the two new updates above.